Shipping policy
Shipping Policy
1. Order Processing Time
Our current processing time is 4–5 business days (Monday–Friday), but it is subject to change at any time. Processing may take longer during peak periods, such as holidays or promotions. We will notify you if there are any significant delays in processing your order.
2. Shipping Time
Once your order has been shipped, delivery time depends on the destination and the carrier handling your package. We are not responsible for delays caused by third-party carriers. Shipping delays do not qualify for refunds.
Please note: The final shipping method may differ from the one selected at checkout. Occasionally, adjustments are necessary due to package weight, size, multiple orders being combined, or other operational reasons. Any such changes will not result in additional charges to the purchaser.
3. Shipping Charges
Shipping charges are calculated at checkout. You will be able to review the shipping cost before finalizing your purchase.
For international orders, including those shipped to the European Union, we make every effort to include all applicable import taxes and customs duties in the shipping cost shown at checkout. Our goal is for customers to pay these charges upfront so there are no additional payments required upon delivery.
However, in rare cases, additional fees, taxes, or charges may be assessed by the destination country that are outside of our control. If this happens, the customer is responsible for any extra charges required to release the package.
4. Tracking Information
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you have trouble tracking your order, please contact our customer service team at bloommysterybox@gmail.com.
5. Shipping Restrictions
We do not ship to P.O. Boxes or military addresses (APO/FPO).
6. Shipping Address
Please ensure the shipping address you provide is correct and complete. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses. If there is a mistake with the shipping address, please contact us immediately at bloommysterybox@gmail.com to make corrections before your order is shipped.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the purchaser is fully responsible for all reshipping fees before the order can be shipped again.
7. Lost or Stolen Packages
Once a package is in the possession of the carrier, it is their responsibility to deliver it to the provided address. We are not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but not received, please check with your local carrier or neighbors. If you are unable to locate the package, please contact the carrier directly.
In rare cases, we may offer a refund or replacement as a one-time courtesy, at our sole discretion. Please note that issuing a courtesy refund or replacement does not change our No Refund / No Exchange policy, and we reserve the right to decline future orders from customers who abuse this courtesy.
8. Shipping Issues or Inquiries
If you encounter any issues with your package, please contact us at bloommysterybox@gmail.com within 3 days of receiving your order. We will do our best to assist you and resolve the issue.
Acknowledgment
By placing an order, you confirm that you have read, understood, and agree to these terms. If you do not agree with this policy, please refrain from purchasing.